FAQs

Do you offer in-person consultations?
Our ordering process does not currently include an in-person consultation. However, we’d love to tell you more about our process and help guide you through ordering your stationery. Feel free to contact us to begin the conversation!

How far in advance should I place my order?
We encourage you to place an order as soon as you have sorted the final content for the stationery you wish to purchase. Invitations are traditionally mailed to guests between 6-8 weeks prior to your local wedding and 8-10 weeks for your destination wedding, so we recommend placing an invitation order 14-16 weeks prior to your wedding, if possible.

When can I expect to receive my order?
Our order process is broken down into three stages: design, production, and delivery. Allow 1-2 weeks for the design of semi-custom stationery and 3-4 weeks for custom stationery. Once you approve the digital proof, all stationery moves into print production. Allow 1-2 weeks for standard printing and 3-4 weeks for specialty printing, such as letterpress, foiling, specialty shapes and handmade paper. Once complete, please allow up to 1 additional week for delivery.

Can I rush the order process for a faster delivery?
If your timeline needs fall sooner than our current production timeline (around 5 weeks including delivery), we can rush your stationery order for an additional fee of $60. Contact us to see our current schedule and we will do our best to accommodate your timeline!

Do you have a minimum order?
We have a minimum order of 40 for all invitations, menus and place cards, because the cost to print at quantities lower than this is very high, such that it works out about the same as 40 pieces anyway. We always suggest ordering at least 5-10 spares.

I already have artwork, can you print it for me?
Sorry, we do not offer printing of other designers work.

I don’t need printing, can you supply artwork only?
Yes we can supply your stationery as digital, email friendly files. Please contact us for a quote.

Can I change the colour of the semi-custom suites?
Absolutely! Each semi-custom suite is ready to be personalised to suit your wedding colour scheme. We can change the ink to any colour you wish and we also have a wide selection of coloured card too. Please note, colured card options incur additional costs. Please let us know when you order and we can provide a quote.

Can I modify the size or shape of the stationery?
Our semi-custom suites are generally designed in our standard 5×7 rectangle format, however they can be adjusted to be square, circle, angle cut or rounded arch! Some of these shapes are specialty die-cut and incur additional production costs. Please let us know if you prefer a different  size or shape when ordering so we can provide an accurate quote.

Can I add a custom venue sketch?
Heck yes – we love sketching your beautiful wedding venues! A sketch can be incorporated into any of our semi-custom suites for an additional fee of $80. Please allow up to an extra week for this service.

Do you design maps?
Sure do, they’re a great way to help guests get an idea of your wedding location and are especially handy if your wedding ceremony and reception are at different venues. Custom maps are an additional fee of $70.

I’d like to personalise my invitation suite with my guests names, what are my options?
You can either have your guests names printed directly onto your wedding invitations (available for standard print only), or you may want to consider an additional element like a hang tag, belly band or wrap. So many options! Check out our Instagram and Pinterest pages for inspiration.

What other design elements can be changed?
Each of our semi-custom suites has been thoughtfully designed. However, we completely understand if you’ve fallen in love with a font or design element (ie a wedding motif) from another semi-custom suite. Please let us know when you order of any alterations you would like considered.

I love the handmade paper look, can you print on it?
We love cotton rag paper too, with its tactile texture and fluffy edges. Any of our semi-custom suites to be printed onto this specialty paper. Please note, handmade cotton rag paper can only be printed on one side, and we may need to make some design amendments to ensure any printing keeps clear of those lovely edges. Due to the natural production process of this paper each piece is unique in colour, thickness and shape and this means the colour and alignment of each piece will print uniquely too. Handmade paper envelopes are also available, however we cannot print your guest addresses onto them. You can either handwrite them yourself or we can put you in contact with our fave calligraphers!

I’m ready to order, how do I book in my stationery?
Once you’ve been in contact and are ready to place an order, you will be provided with an invoice for a non-refundable deposit to secure your space in our design schedule. Design does not start until payment has been received.

How can I provide the content for my stationery?
We will email through to you a template for you to complete. Alternatively feel free to pop through your details in a word doc or google drive link.
If you would like your envelopes printed with your guests addresses, we will provide a link to our Guest Addressing Template. 
Please ensure you supply all accurate and necessary information for your items. We provide three rounds of revisions. Additional revisions incur additional design costs.

How many revisions are included in the design process?
Our schedule is based upon three rounds of design revisions. After three rounds, each additional revision is $50 per edit. To keep you order on schedule, we recommend keeping your feedback as concise as possible.

Can I see a test print before printing them all?
Yes, we can organise for a printed proof of your stationery (standard digital print only) for you to check prior to printing your full stationery order. This service costs $25, and requires an additional week of production time.

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